RAPID COOL WEAR | rapidcoolwear.com | Last updated: May 2026
At Rapid Cool Wear, we want you to be completely happy with your Rapid Cool Horse Rugs, Rapid Cool Dog Coats, wraps and other cooling products. This page outlines our 14-day returns and refund policy in accordance with Australian Consumer Law.
If you need to return an item or have any questions, please contact us, we’re here to help make the process straightforward.
Please also see our Shipping Policy and Privacy Policy.
14-Day returns policy
We accept returns within 14 days of the product being delivered to you, subject to the conditions below.
To initiate a return, please contact us via our contact page or at [email protected] before sending anything back. Please include your order number and the reason for the return.
Eligible returns
We will accept a return where the product:
- Is faulty or defective;
- Is not as described on our website;
- Fails to meet another consumer guarantee under the Australian Consumer Law.
Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
Change of mind
Consumer guarantees do not apply where you have simply changed your mind, found the product cheaper elsewhere, no longer want or need the item, or have misused the product in a way that caused or contributed to a fault.
We are not obliged to accept change-of-mind returns. However, we may, at our discretion, accept a return in these circumstances if the item is returned in original, unused, resaleable condition.
Return conditions
To be eligible for return, items must:
- Be unused and in their original condition;
- Be returned in their original packaging;
- Be free from dirt, animal hair, or signs of use.
Items returned in a soiled condition (including items with horse hair) will not be accepted and will be returned to the customer at their expense.
Return shipping costs
The buyer is responsible for all return shipping costs unless the return is due to our error or a product fault. Original shipping costs are non-refundable unless the return results from our error.
We recommend using a trackable postage method for returns, as RAPID COOL WEAR is not responsible for items lost in return transit.
Refunds
Refunds will be processed once the returned goods have been received and inspected by us. We will notify you by email once your return has been assessed.
Approved refunds will be credited to your original payment method. Please allow up to 5–10 business days for the refund to appear, depending on your bank or payment provider.
International returns
For international customers, all return shipping costs and any applicable customs or duties fees are the responsibility of the customer. Please contact us before returning any international order.
Send returns to
RAPID COOL WEAR Returns
6 Cherry Hill Way
Chirnside Park VIC 3116
Australia
Contact us
To arrange a return or ask any questions, please contact us via our contact page.